FAQs
Orders & Shipping
Q: Where do you ship from?
A: All orders are shipped from our warehouse in Cavite, PH
Q: Do you ship internationally?
A: No. International shipping is currently unavailable
A: No. International shipping is currently unavailable
Q: How long will it take to receive my order?
A: Standard delivery takes 2-3 business days for nationwide orders. You’ll receive a tracking number as soon as your order ships.
A: Standard delivery takes 2-3 business days for nationwide orders. You’ll receive a tracking number as soon as your order ships.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn, unwashed, and undamaged items. Please go to ‘Contact Us’ to start your return and prepare a video of unboxing.
A: We accept returns within 14 days of delivery for unworn, unwashed, and undamaged items. Please go to ‘Contact Us’ to start your return and prepare a video of unboxing.
Q: Do you offer free returns?
A: Free returns are available within Cavite only. Outside customers are responsible for return shipping costs.
A: Free returns are available within Cavite only. Outside customers are responsible for return shipping costs.
Q: Can I exchange an item?
A: Yes! If you’d like a different size or color, please initiate an exchange through our ‘Contact Us’.
A: Yes! If you’d like a different size or color, please initiate an exchange through our ‘Contact Us’.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and Shop Pay.
A: We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I use multiple discount codes?
A: Only one discount code can be used per order
A: Only one discount code can be used per order
Contact & Support
Q: How can I reach your customer service?
A: Email us at info@srslyclothingco.com or use the live chat on our website. We typically respond within 24 hours on business days.
A: Email us at info@srslyclothingco.com or use the live chat on our website. We typically respond within 24 hours on business days.
Q: What are your customer service hours?
A: Monday–Saturday, 9 AM to 10 PM (local time).
A: Monday–Saturday, 9 AM to 10 PM (local time).
